Returns & Exchanges

Our team is fully committed to ensuring customer satisfaction. However, if you are unhappy with your purchase or would like to return your items, please contact our customer service at info@weekendwigs.com in accordance with the following Return Policy:

 

Returns Policy

1. Returns must be requested within 15 days of receiving your order.

2. All returns are subject to a 30% restocking fee.

3. Items must be returned in their original condition. Please make sure the wig is intact and the lace has not been cut. Please send us a photo of the product before returning it.

4. We are NOT responsible for the return shipping costs or for any packages that are lost or damaged during return transit.

5. Items with altered packaging, worn items, or damaged items are not eligible for return.

How To Return?

You will need to contact our customer service first. You may send the items back after receiving confirmation from our customer service team.

Once the returned item is received and inspected, your refund will be processed and automatically applied to your original payment method.

After your return request has been authorized, the wig can be shipped back to the address we provide. Please send us an email with your order number and return tracking number.

Once your return has been received and the refund has been confirmed, please allow up to 2 business days for the refund to be credited to your account.

Exchange Policy

1. Orders can be changed free of charge within 5 hours after placing your order.

2. Once an exchange has been completed, the order cannot be returned.

Cancellation Policy

1. There is no cancellation fee for orders canceled within 24 hours of placing the order.

2. Please note that once an order has been shipped, it can no longer be canceled.